Trusted Cremation 2018-11-14T18:15:05+00:00

Trusted Cremation

It’s been said that regret is insight that comes a day too late. We know for a fact that there is no room for regret when fulfilling your loved one’s final wishes. We also know that many families have suffered the heartache that stems from choosing the wrong cremation provider. The effects of this choice can be devastating–more importantly, they cannot be undone.

Ballard-Durand wants you to make the best decisions possible.

Don’t assume that all cremation providers are the same.

Ask questions. Do they follow a code of ethics? Do they have a tracking system? How can I be sure the cremated remains I receive are those of my loved one? Avoid heartache and regret by taking the time to ask questions and learn more about the cremation process.

Don’t make your decisions based on price alone.

We know that most families must be cost conscious, and cremation services should be priced within your means. However, making decisions based on price — and price alone — can lead to regret later on. Don’t just look at the bottom line; look for the quality you’ll receive. The decision you make needs to be based on value.

Make sure they quote you the complete cost.

Some cremation providers may quote you a low price, but neglect to include transfer of deceased to the funeral home, professional service fees, and care of the deceased. Don’t wait to discover that not all the costs of cremation were included.

Don’t underestimate the importance of face-to-face contact.

Be sure to schedule a face-to-face visit to meet the staff and inspect the facility. We invite you to spend some time with us exploring our facility and your memorialization options.

We want you to take all the time you need, so that you feel more confident about your cremation decision.

Read Cremation with Confidence »

Customer Review

Daniel Sayani

Brooklyn, NY

Ballard Durand is a remarkable and extraordinary funeral home. It is more than a funeral home. Matthew Fiorillo and his team have helped revolutionize the way we think about funerals, death and dying, and the grieving process. Located in downtown White Plains, one is immediately struck by how grand and stately the building is; the funeral home itself is immaculate and elegant in both its interior and exterior, and one is greeted by plush carpeting, sconces, and dark wooden accents. In fact, the building was once the residence of eminent citizens such as the Honorable Humphrey J. Lynch, and the home has since become a historic landmark in the community.
A calming and soothing environment is further created through concierge services for the mourners, including a menu offering hot beverages, warm cookies, and cold soft drinks, as well as a lovely bird cage, and the healing presence of Lulu, a therapy dog who greets everyone with love and warmth. A beautiful golden doodle, Lulu is as sweet as honey and  provides families with unconditional love and support, as well as a subtle distraction from their grief.
I have never encountered a funeral home that pays such meticulous attention to detail in providing the finest care for its clients. Soothing music softly plays in the background, calming the soul at such difficult times. The staff is warm, compassionate, professional, and affable, and I have had wonderful interactions with Mr. Fiorillo, Joe, and Roy, a lovely Londoner who greets families with warmth and a friendly countenance. They offer a full array of customized services to help make any funeral a one of a kind sendoff, including balloon release, butterfly release, bagpipers, and a Harley Davidson hearse. Mr, Fiorillo is rightfully recognized as an industry leader, and Ballard-Durand, unsurprisingly, is acclaimed as one of the most prestigious and elite funeral homes.
I can personally state that Ballard-Durand and Mr, Fiorillo, and his entire staff, are experts in the art of Jewish funerals. They maintain warm and cordial relationships with an array of Reform, Conservative, and Orthodox rabbis throughout the region, and are fully aware of our unique needs. They have an excellent rapport with Jewish community leaders and synagogues, and are pleased to host two Jewish sacred societies, including Westchester's Rosh Pinah, which provide tahara and shmira burial services fully in accordance with Jewish law. They are to be commended for serving the Jewish community, and for their immense cultural competency and their sensitivity to the needs of diverse populations. I am honored to be a friend of this wonderful institution.