Our Valued Staff
Matthew J. Fiorillo, the owner of Ballard-Durand Funeral & Cremation Services, is a licensed funeral director in New York State and Connecticut. He has earned the Certified Funeral Service Practitioner from the Academy of Professional Funeral Service Practice, Inc. This is noted by the CFSP acronym. Matt has committed to a program of lifelong learning to serve you and families in your community with the level of excellence expected of a CFSP. He is a lifetime member of the White Plains Historical Society, a member of the Knollwood Country Club, and was formally a board member with Hospice and Palliative Care of Westchester. In his spare time, he participates with the Westchester Amateur Astronomers. He is a graduate of Lynn University in Boca Raton, FL, and is originally from West Nyack, NY. He is a long-time resident of Westchester County, where he currently resides.
Melissa Estefania is a licensed funeral director and embalmer for Ballard-Durand Funeral and Cremation Services and has been in the funeral profession since 2012. Melissa graduated from Gupton-Jones College of Mortuary Science in Atlanta, GA. After graduating from mortuary school Melissa returned to New York to continue to pursue her career as a funeral director. Melissa is originally from Queens but is currently a resident of the Bronx. She considers it an honor and a privilege to help families during a most critical time of need.
Funeral Director/Advance Planning Advisor
Robert is the former owner of Ballard-Durand Funeral & Cremation Services. Bob began his funeral service career in Carmel, NY where he purchased his first funeral home, then several years later he established a Funeral Home in Mahopac, a few years later he purchased a Funeral Home in Mt. Kisco, after which he purchased the Ballard-Durand Funeral Home and then opened a Funeral Home in Hawthorne. Bob remains affiliated with Ballard-Durand Funeral & Cremation Services where he enjoys meeting familiar faces of those families he served through the years. Bob is a resident of Westchester County and is affiliated with many local organizations including the Rotary Club.
Family Care Coordinator
Jenna serves as Ballard-Durand’s family care coordinator, facilitating many different details of a funeral service. Her voice is often the first a family hears when they call the funeral home.
Jenna strives to ease the burden a family experiences after a loss and assist the funeral directors in providing comfort and unmatchable personal service.
Jenna graduated with an Associates of Applied Science from Eastwick College. She currently resides in Rockland County with her husband. She enjoys spending time with her family and volunteering at her local animal shelter.
Roy Watkins was born and raised in London, England, where he received a degree in Electronic Engineering. He has lived in the Westchester/Putnam area since moving to the United States in 1972. He started working on a part time basis with the funeral industry in 1977 leading to a full time position with Ballard-Durand in 2006. Families appreciate Roy’s courtesy and professionalism during calling hours and services.
Director of Operations - Ballard Pet Services
Tim Thomas is a certified Crematory Operator and the Director of Operations of our Pet Division.
Tim services our pet families and veterinary clinics daily. He ensures the gentle care of your loving companion by coordinating the requested services. Tim's strong work ethic drives his dedication to serve your needs.
Tim, along with his wife Alison have two beautiful daughters and are pet parents to two Rottweilers Blaze and Maranda. He enjoys the great outdoors, spending time with his family and is a Volunteer Firefighter at two local fire companies.
Tim believes pets are like family and he enjoys helping families honor the life of their pet.
Pet Care Specialist
Christian joined Colonial Pet Cremation Services as Pet Care Specialist in November of 2016. Christian is dedicated to ensuring all pets are treated with the utmost professionalism and respect. He makes sure that your pet is treated as if it was his own.
Originally from Cleveland, Ohio, Christian now lives in Elmsford, NY with his fiancé Erika and new baby CJ.
Lulu, a golden doodle, our newest staff member came to our Westchester County funeral home organization by way of Florida and has been trained for duty as our official Therapy Dog. Affectionately called the firm’s “Comfort Companion,” Lulu follows the lead of service dogs often used in health care settings, such as hospitals and nursing homes, and provides families with unconditional love and support, as well as a subtle distraction from their grief.
A fixture at both funeral homes, Lulu is often seen lounging around the office and is only introduced to families upon their request. Although extremely friendly and very outgoing, the staff of Ballard-Durand Funeral & Cremation Services is quick to offer treats to any visitor who may want to play with her. Lulu will gladly take up her post in the main hallway of the home and welcome visitors in.
Always known for thinking “outside of the box,” Ballard-Durand Funeral & Cremation Services is the only firm in Westchester County to have a “Comfort Dog” on staff. Lulu found a special niche at the funeral home where she soothes grieving families with her calming presence. The funeral home does everything within its capabilities to make its facilities warm and comforting – we’re not your typical funeral home. Outside of her duties, Lulu is a cheerful family dog, and loves cuddling with her family at home, going for walks, and playing in the yard.