My wife Amy passed away almost 2 months ago, and Ballard-Durand was wonderful to me and my family throughout the whole thing. Our funeral director, Joe Murray was so caring and thoughtful with his guiding us every step of the way. I cannot thank him enough! The service was beautiful, and I am still getting positive comments from family and friends who could not attend, but watched the streaming of the service. And the video they made was wonderful, it completely blew me away! Joe was there for us every minute and long after the service ended. He will always be in my memory for his special, genuine caring! To top it off, yesterday was Dove Release Day, an annual event where they invite loved ones to release doves in memory of their loved ones who passed away. There’s a slide show with photos of loved ones that passed away. I am still touched by the caring and genuine love I felt from everyone at Ballard-Durand, from their wonderful owner Matthew to all those involved. I will long remember the sight of our doves being released, all at the same time, to fly high in the sky in formation, circling overhead a couple of times before disappearing out of sight. What a wonderful day!!!!! Ballard-Durand is a very special, caring, loving place!!!!!