Client Reviews

The Burger Family

Westchester County, NY

March 6, 2020

I hired Ballard-Durand in White Plains, NY to manage my brother’s funeral. They couldn’t have made a very difficult time easier. The director who worked with me a few days before the funeral was direct, efficient and clearly laid out our options where there were some decisions to be made. He was businesslike and professional yet understanding, sympathetic and kind. The driver who took my family and me from home to the burial site was polite and showed a great deal of caring for our comfort. I would strongly recommend Ballard-Durand to anyone who is looking for an outstanding funeral home.

Jeanie Caligiuri

Ballard Durand was wonderful. Our Funeral Director Melissa was the best. This was the hardest time of my family’s life and they made this wonderful. Every family member or friend that came to my dad’s memorial said that Ballard Durand was so serene and calm. They loved the birds in the sitting room too. I want to truly thank Ballard Durand for all they did to make the memorial for my dad an amazing experience.

Joe C.

Elmsford, NY

October 23, 2019

Matt couldn’t have done a better job in all respects. From his consultation, to the wake and funeral services, his attention to detail, organization and staff was exceptional. Matt treated us as family and made what was a very difficult time for our family, a consoling and comforting experience! Thank you for all you’ve done!

Margaret L.

White Plains, NY

October 29, 2019

The guidance, assistance and care provided to our family by Ms. Gudino during a difficult time was exceptional. We were pleased with the arrangements and our loved one received a beautiful final farewell.

Bonnie O.

White Plains, NY

October 24, 2019

Matthew and the entire team at Ballard-Durand have been nothing short of superlative. I virtually never write reviews, but Matt and the team deserve one. They have gone over and above what anyone could possibly expect from a funeral home. Unfortunately, in my life, I have had to deal with tragedies. However, to date, this loss was my greatest. I could not have asked for any better services from anyone. They have my unconditionally, highest rating and I would recommend anyone, going through the tragedy of a loved one’s death, to reach out to them.

Leonard Altizio

West Harrison, NY

October 9, 2019

I’ve lived in the area for over 60 years and never went to Ballard Durand. When my Mother in law passed away, my wife wanted to use them for the services. I have to admit to being wary of the decision.
I couldn’t have been more wrong. I never met a nicer, more caring group of people. Not only did they attend to our questions and desires, they anticipated our needs so we never even had to ask. They made a difficult time in our lives so much easier. Couldn’t be more pleased..

Barbara A.

West Harrison, NY

October 2, 2019

My whole family was very impressed with the way Ballard-Durand in White Plains handled my mother’s funeral.  The staff was caring, compassionate, attentive and professional.  Every detail was done perfectly and in a timely manner from beginning to end, right down to the gentleman who saved us a parking space by the entrance.  We were very touched by the dinner they provided the day my mother passed away.  It was a lovely gesture.  At a very stressful time, this was extremely important to us, and we had many positive comments from visitors.  I highly recommend Ballard-Durand.

Bernard M.

White Plains, NY

My wife Amy passed away almost 2 months ago, and Ballard-Durand was wonderful to me and my family throughout the whole thing. Our funeral director, Joe Murray was so caring and thoughtful with his guiding us every step of the way. I cannot thank him enough! The service was beautiful, and I am still getting positive comments from family and friends who could not attend, but watched the streaming of the service. And the video they made was wonderful, it completely blew me away! Joe was there for us every minute and long after the service ended. He will always be in my memory for his special, genuine caring! To top it off, yesterday was Dove Release Day, an annual event where they invite loved ones to release doves in memory of their loved ones who passed away. There’s a slide show with photos of loved ones that passed away. I am still touched by the caring and genuine love I felt from everyone at Ballard-Durand, from their wonderful owner Matthew to all those involved. I will long remember the sight of our doves being released, all at the same time, to fly high in the sky in formation, circling overhead a couple of times before disappearing out of sight. What a wonderful day!!!!! Ballard-Durand is a very special, caring, loving place!!!!!

Kanika S.

Manhattan, NY

Ballard-Durand was amazing! It was our first death in the family and we were really grief stricken. However, they walked us through the entire process and were so so helpful, making sure every detail was covered. They handled everything with such compassion. Great to work with!

Lorraine D’Angelo Sules

White Plains, NY

We cannot thank Matt and his staff for their kindness and compassion shown to us and our entire family at the time of the tragic loss of our son. We will be forever thankfull. Every detail was beautifully and well thought out. Matt also has Lulu, a very special comfort dog, who through our tears also brought us smiles. Thank you. You will always feel like a part of our family.