Client Reviews

Kanika S.

Manhattan, NY

Ballard-Durand was amazing! It was our first death in the family and we were really grief stricken. However, they walked us through the entire process and were so so helpful, making sure every detail was covered. They handled everything with such compassion. Great to work with!

Lorraine D’Angelo Sules

White Plains, NY

We cannot thank Matt and his staff for their kindness and compassion shown to us and our entire family at the time of the tragic loss of our son. We will be forever thankfull. Every detail was beautifully and well thought out. Matt also has Lulu, a very special comfort dog, who through our tears also brought us smiles. Thank you. You will always feel like a part of our family.

Matthew D.

Birmingham, AL

What a blessing Ballard-Durand has been for my family. In tough, hard to handle times, it’s people like those at Ballard-Durrand that ease suffering and handle hard to deal with concerns. Matthew, Roy, Joe, Jenna, and the Melissa’s, my family and I cannot thank you enough. They are attentive, caring, and respectful in every task. If the unfortunate occurs and arrangements need to be made, I wholeheartedly recommend the team at Ballard-Durand to be there when it’s needed most.

Daniel Sayani

Brooklyn, NY

Ballard Durand is a remarkable and extraordinary funeral home. It is more than a funeral home. Matthew Fiorillo and his team have helped revolutionize the way we think about funerals, death and dying, and the grieving process. Located in downtown White Plains, one is immediately struck by how grand and stately the building is; the funeral home itself is immaculate and elegant in both its interior and exterior, and one is greeted by plush carpeting, sconces, and dark wooden accents. In fact, the building was once the residence of eminent citizens such as the Honorable Humphrey J. Lynch, and the home has since become a historic landmark in the community.
A calming and soothing environment is further created through concierge services for the mourners, including a menu offering hot beverages, warm cookies, and cold soft drinks, as well as a lovely bird cage, and the healing presence of Lulu, a therapy dog who greets everyone with love and warmth. A beautiful golden doodle, Lulu is as sweet as honey and  provides families with unconditional love and support, as well as a subtle distraction from their grief.
I have never encountered a funeral home that pays such meticulous attention to detail in providing the finest care for its clients. Soothing music softly plays in the background, calming the soul at such difficult times. The staff is warm, compassionate, professional, and affable, and I have had wonderful interactions with Mr. Fiorillo, Joe, and Roy, a lovely Londoner who greets families with warmth and a friendly countenance. They offer a full array of customized services to help make any funeral a one of a kind sendoff, including balloon release, butterfly release, bagpipers, and a Harley Davidson hearse. Mr, Fiorillo is rightfully recognized as an industry leader, and Ballard-Durand, unsurprisingly, is acclaimed as one of the most prestigious and elite funeral homes.
I can personally state that Ballard-Durand and Mr, Fiorillo, and his entire staff, are experts in the art of Jewish funerals. They maintain warm and cordial relationships with an array of Reform, Conservative, and Orthodox rabbis throughout the region, and are fully aware of our unique needs. They have an excellent rapport with Jewish community leaders and synagogues, and are pleased to host two Jewish sacred societies, including Westchester’s Rosh Pinah, which provide tahara and shmira burial services fully in accordance with Jewish law. They are to be commended for serving the Jewish community, and for their immense cultural competency and their sensitivity to the needs of diverse populations. I am honored to be a friend of this wonderful institution.

Lois H

White Plains, NY

A loved one recently passed away and we selected Ballard-Durand for all of the wake and funeral arrangements. I had evaluated a few funeral homes in the area and found Ballard-Durand offered the most complete services and they gave me excellent guidance from the first phone call. I was so impressed with their professionalism, warmth, kindness, sensitivity, sense of urgency and respectful, helpful attitude.  In a very difficult and sad situation, the Ballard-Durand team was exceptional.  They truly went above and beyond from the moment I contacted them in the middle of the night. Matthew, Josh, Michael, Jenna and Megan were all so responsive in every situation; they all made our family the priority and cared for all of our needs and special requests with finesse. They made a stressful time so much better for our family. I recommend Ballard-Durand without reservation and we are so grateful for all their efforts during our time of loss and grieving. Moreover, the location itself is a tasteful setting and the parking was very good as well. Thank you again, Matthew and team.

Howard Goldsmith

White Plains, NY

As a Rabbi in the community I work with Ballard-Durand on a regular basis. Matthew, Kevin, Mel and the whole staff are compassionate, professional, respectful and helpful from start to finish. Whether a simple graveside service or a grand sanctuary funeral, I know that I can count on Ballard-Durand to take care of my congregants and to make everything run smoothly.