Help 2020-03-21T10:39:08-04:00
Lulu 2014-2021 : Comfort Companion

Lulu 2014-2021

Comfort Companion

In 2015, Lulu the golden doodle became Westchester's first therapy dog to serve families in a funeral home. Like those used in hospitals and nursing homes, Lulu acted as a source of comfort and love in times of emotional distress. Families who requested her presence could soothe their grief by stroking her soft fur or merely enjoying her supportive companionship. A fixture at the funeral home, Lulu was well-known and well-loved by everyone in the Westchester community. Her sweet, outgoing nature touched the lives of all she came into contact with and contributed a calming presence to the atmosphere of the funeral home. Though her passing in March of 2021 was unexpected, Lulu leaves behind a lasting legacy of caring for and supporting others during their time of grief. Her memory has set the standard for all future therapy dogs at Ballard-Durand. Lulu's presence will be greatly missed by both Ballard-Durand staff and the Westchester community, but the memory of her dedicated life of service will continue to live on.

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We are here to help

Thank you for calling Ballard-Durand Funeral & Cremation Services. The following information will answer some of your immediate questions regarding what will happen when death occurs and the next steps to be taken.

If a death has occurred, please call us to set an appointment 914-949-0566.

We understand this is a difficult time for you and want you to know we will help you in the days ahead as you honor your loved one.

Ballard-Durand is a Selected Independent Funeral Home

What this means to you.

Independent funeral homes that are members of this trade association are here to help you before, during and after your time of need.

  • They are invited into membership only after meeting rigorous selection criteria.
  • They are carefully screened for their commitment to quality, range of consumer choices, affordability and high standards.
  • They are privately owned, meaning that your needs come first.
  • They view their reputation as their most valuable asset.
  • They must demonstrate ongoing high standards based on feedback from the families and individuals they serve.

Customer Review

The Burger Family

Westchester County, NY

March 6, 2020

I hired Ballard-Durand in White Plains, NY to manage my brother’s funeral. They couldn’t have made a very difficult time easier. The director who worked with me a few days before the funeral was direct, efficient and clearly laid out our options where there were some decisions to be made. He was businesslike and professional yet understanding, sympathetic and kind. The driver who took my family and me from home to the burial site was polite and showed a great deal of caring for our comfort. I would strongly recommend Ballard-Durand to anyone who is looking for an outstanding funeral home.

Trusted by Families for Generations

“It wasn’t your typical, ‘sorry for your loss’, it was personal. The job Ballard-Durand did was absolutely beautiful. I will never forget Matthew, or the team who works with him.” – Mike Bizzoco

Customer Review

Margaret L.

White Plains, NY

October 29, 2019

The guidance, assistance and care provided to our family by Ms. Gudino during a difficult time was exceptional. We were pleased with the arrangements and our loved one received a beautiful final farewell.